Frequently Asked Questions

How do your coats fit apposed to others?

All of our jackets fit true to size. For the most optimal fit we advise that you order your normal size.

Can I find your coats in a shop near me?

Check our Stockist for a list of locations currently representing Hemlock Trading Company. If you have a store recommendation feel free to contact us on our Contact page. 

How can I track my order?

Once your order has been placed, you will receive an email with your shipping confirmation details. You can track your order by clicking on the tracking information provided in this email. Please allow 24 - 48 hours from date of order to receive your shipping confirmation email.

How long does shipping take?

Orders shipped to United States and Canada will arrive in 2 - 5 business days. For countries outside of United States or Canada, please allow 5 - 7 business days.

What is your return policy?

We offer customers a chance to refund or exchange a product within 30 calendar days from the date of purchase. For more information on returning a purchase please review our Return Policy.

I ordered the wrong size, what do I do?

We allow you to exchange your purchase within 30 calendar days from the date of order. For more information on exchanging a purchase please review our Return Policy.

I am writing an article on Hemlock Trading Company, can I get high resolution images for my page?

Yes! Please contact our team with details regarding your article and we will supply you with images and any other information needed for your page. Please fill out the contact form here.

Who do I talk to about wholesale?

Please visit our Wholesale page, from there you will need to fill out a contact form and provide the information as per request.

Still have a question for us?

Please Contact our team and we will be happy to assist you.